Specialist lamination company Foilex has introduced ‘Foilexpress’ – a unique service that enables non-standard products and small quantities to be foiled without the long wait that is usually associated with this procedure.
The new Foilexpress lamination line features state-of-the-art technology which reduces the set-up time so that short runs can be scheduled into the production programme. In the past, customers could have expected to wait up to ten weeks for their specialist products to be foiled. This time is now reduced to the usual turnaround for standard products.
Richard Morris, General Manager, explains: “At Foilex we are always keen to introduce innovative ways to maintain high levels of customer service and flexibility, and Foilexpress is just one of a series of new developments launched this year.
“Our new scheduling system, ‘Preactor’ has proved invaluable as a production planning tool. It considers both received and forecast orders, including the specials which will be run on the Foilexpress line, and produces the most rational and efficient programme for the factory, ensuring maximum capacity at all times.”
Foilex has more than a decade of foiling experience and the company provides added value through its comprehensive customer service focus and unique partnership approach to business.
Richard concludes: “Our approachable team offers a truly unique, personal and confidential service – an overall package, managing every aspect of our customers’ individual needs.
“In this way we can satisfy the demands of the current consumer trends and maintain our position as a leading player in this increasing marketplace.”
For further information call Foilex on 01952 289209.
Top team at Foilex
The customer service team at Foilex
are dedicated to ensuring complete customer satisfaction
at all times. One of the industry’s leading laminating
specialists, Foilex is focussed on providing excellent
service, from initial contact, right through the manufacturing
process and beyond.
Richard Morris, General Manager, explains,
“ Our entire team has a ‘can do, will do’
philosophy, and our flexibility is second to none.
“As a business partner, we have
an approachable, efficient and reliable attitude, with
the ability to respond to special requirements quickly
and effectively. For new customers we provide a seamless
transition from their current laminator, matching any
packing, labelling or marking requirements. Most importantly,
absolute confidentiality is assured so any work we undertake
will not compromise commercial discretion.
“Our technical and production
teams, led by Dave Nock and Karl Draper, have many years
of industry experience between them, providing valuable
information and advice on every aspect of lamination
technology. An ongoing comprehensive training programme
in the factory ensures consistently high quality and
service, throughout the whole operation.
“Customer Service Manager,
Emma Gittins, provides a point of contact for existing
and potential clients. Using the latest order-tracking
computer software she can respond quickly to any changes
that may be required, keep customers informed of progress
and ensure orders are ready as and when they are required.
“So if you are looking for a
reliable foiling partner, see for yourself what Foilex
has to offer,” concludes Richard.
For further information on products
and services, telephone Foilex on 01952 289209 or emailinfo@foilex.co.uk
.
